Operations Manager Buckinghamshire


Operations Manager Buckinghamshire

Operations Manager Buckinghamshire

£35,000 to £45,000 plus benefits

Our client is a progressive business, providing a full rehabilitation and prosthetic fitting service to a range of individuals, including accident victims, ex forces staff and sports people. The company assists individuals to come to terms with their injury and to make maximum progress in their rehabilitation to enable them to return to their lives as best they can. The company is growing and as such, is due to move to new larger premises later in the year, which will enable them to see more patients and offer broader services. They now wish to recruit an operations professional to assist in ensuring the successful delivery of services within their clinic. You will work closely with the General Manager (based remotely) to deliver effective management of all functions and staff to meet financial requirements. This is a senior management role where you will have a great deal of autonomy to develop the business. Specific areas of responsibility include the following:

Operational tasks:

  • Help promote a positive company culture, encouraging top performance and high morale
  • Line management responsibility (non-clinical staff)
  • Close liaison with General Manager and Finance Manager to deliver operational targets and maximise efficiency
  • Develop internal processes to improve the service, reduce costs and maximise margin
  • Ensure ongoing delivery of high quality products and services
  • Contribute to the growth of the company
  • Ensure adherence to company policies and procedures
  • Facilitate communication from the senior management team to staff, leading staff meetings
  • Support General Manager in the development of business initiatives, policies and strategies aimed at improving service delivery to customers/patients
  • Manage facilities to ensure professional, clean and safe working environment
  • Work with General Manager and Information Technology provider to maintain clinic IT infrastructure and systems access for local team
  • Liaison with referrer contacts to reduce pressures on fee earners

Human resources:

  • To provide leadership and support to employees, nurturing a positive, customer focussed culture
  • Administer appraisal system to line reports
  • Holiday and absence management utilising online HR tools
  • Administer recruitment and induction as well as disciplinary, grievance and dismissal procedures whilst adhering to legal requirements
  • Coordinate staff training

In order to be successful, you will need to be/possess the following:

  • Managerial experience
  • Knowledge and experience of a service sector business
  • People management and the ability to engage and motivate others
  • Ability to manage time and workload effectively
  • Excellent communication and interpersonal skills, written and verbal
  • Leadership skills
  • Ability to work in a team environment
  • Willingness to lead by example at all levels
  • Strong problem-solving skills
  • Awareness of healthcare environment or clinical industry is desirable but not essential

This is an excellent opportunity to join a successful business, which is growing and developing and is also a pleasant place to work.

Please forward your details to paul@corkgriffiths.co.uk if you are interested in this position